IT Support Services

IT support services you can rely on

We know that IT issues are frustrating. But IT shouldn’t slow your business down – or distract your team from what really matters.

At PSQ, we make IT simple, reliable, and stress-free with expert IT support services that keep you running smoothly. In fact, we resolve 96% of IT issues in under 60 minutes!

Our team is trained to do what’s right, not what’s easy, making sure any issue you have is dealt with properly the first time round. Whether it’s a quick fix or long-term IT strategy, we provide the right support when you need it.

From hardware installations and security to network troubleshooting and strategy, we’ve got the industry leading certifications, specialisations, and tools to handle any IT challenge that comes your way.

Need immediate assistance? Just call our help desk, and we’ll take it from there.

why choose PSQ Group?

Rapid response.

Speed matters – you can count on us for immediate support. We resolve 96% of issues in under 60 minutes.

24/7 support.

We’re here whenever you need us. Our solutions fit your schedule with around-the-clock or standard coverage.

Certified IT experts.

Our team holds the highest industry certifications available across leading technologies, including Microsoft and Cisco.

Proven results.

11+ years of cutting costs, driving efficiency, and delivering measurable results. Get in touch to talk to our happy clients.

Perth-based consultants.

We’re WA-owned with Perth-based engineers ready to support you wherever you are, on site or on call.

Trusted by WA businesses.

We still support the very first clients we ever worked with. It’s because we focus on doing right by our clients every day.

Explore our IT support services

IT Support

Prevention is better than cure. Our proactive model enables you to be one step ahead of issues and incidents, so you can focus on your business strategy, not IT repairs.

IT Service Desk

Nothing gives businesses more confidence than a team you can contact at any time of day. Wherever you are, there will always be someone at our service desk who will be ready to support you.

Field Service

With a focus on people and service, nothing beats face-to-face service with a smile. Our only KPI is “Customer Satisfaction”, so we have empowered our team to ensure they do whatever it takes to keep you and your team happy.

IT Strategy

IT Strategy is not a chess game, waiting for someone to make a move. It’s about engineering solutions that empower you to make the first move. We can help develop your strategic goals to align with your business objectives. If it’s not supporting your goals, it’s not in scope.

Business Continuity Planning

No one wants to be a victim. We can help plan, design and deliver your very own playbook for those unexpected days when disaster strikes, giving you confidence in knowing that business can continue as usual.

Digital Transformation

If you’re not leveraging the benefits of digital transformation, you will be a casualty of digital disruption. We can help you reimagine how you work to support your people and business processes, doing more with less.

IT Procurement

From strategy and procurement, we provide organisations with solutions to manage their assets, licenses, warranties, renewals, personal devices, printers, and so much more.

Network Management & Monitoring

Our network management and monitoring systems provide real-time detection of faults and network performance health, ensuring your business is always connected to your customers.

Wireless Area Network Solutions

Connectivity is business critical in today’s world. Let us solve your wireless issues such as WiFi dead spots, slow and unstable connections, inefficient bandwidth usage, cybersafe connection, and network monitoring.

The Managed it services model

We operate on the Managed IT Services model

It’s because we believe that you should have an IT solution that uniquely suits your business needs.

Managed IT Services Model

We monitor and manage your IT on an ongoing basis
You tell us what you need, and we take care of it in the background
Provides access to expertise and knowledge that you don’t have
Allows internal IT staff to focus on more important things

Traditional Break/Fix Model

If something breaks, you fix it
Only works well if you have smaller IT operations and a limited number of users
Upfront costs can be lower initially
The disruption can lead to major costs and loss of productivity in the long-run

Outsourcing Model

Will hire expertise when they need it
Managed IT services can be a form of this, however not all outsourcing agreements have ongoing commitments
Projects lack flexibility and generally have specific requirements and a set outcome
Can be fast, cost-effective and specialised
More proactive than traditional break/fix model

The benefits of Managed it services

Unlimited support.

We continuously monitor for threats, vulnerabilities, and potential issues, and fix them before they can impact your performance.

Cut costs.

All your IT needs in a single, predictable monthly price. No surprises, no unexpected repair bills, and no need for internal specialists.

Expert guidance.

Get trusted expertise and specialist support without hiring in-house. We give you clear, unbiased recommendations tailored to you.

Signs your business needs psq group

You’re continually experiencing technical issues

This might look like your team making complaints about their IT not working or about slow network speeds.

Your IT department is lacking in time and resources

Things get done slowly or not at all. Your IT staff are run off their feet, and things that aren’t high priority never get any attention. This may even lead to a high staff turnover in this department.

You need a strategic shift

You’re looking towards your business future and agility but haven’t thought about how technology fits into this.

You don’t know how to measure your IT results

You’re spending lots of money, but you’re not sure about the return you’re getting on your investment.

perth businesses trust us

Fast, Affordable Connectivity for a 5-Star Hotel

Nothing is quite as important as sharing your travels with those who matter most in a digitally connected world. That’s why a famous 5-star hotel in the Perth CBD engaged PSQ Group to help them create an exceptional experience for their guests, to stay connected to family and friends, whilst enjoying the luxuries of their…

Expert IT Support Services for Perth Businesses — Complete IT Support and Services You Can Rely On