IT Support Services

IT support services you can rely on

We know that IT issues are frustrating. But IT shouldn’t slow your business down – or distract your team from what really matters.

At PSQ, we make IT simple, reliable, and stress-free with expert IT support services that keep you running smoothly. In fact, we resolve 96% of IT issues in under 60 minutes!

Our team is trained to do what’s right, not just what’s easy, making sure issues are dealt with properly the first time round. Whether it’s a quick fix or long-term IT strategy, we provide the right support when you need it with the same level of commitment and genuine care.

From hardware installations and security to network troubleshooting and strategy, we’ve got the industry leading certifications, specialisations, and tools to handle any IT challenge that comes your way.

Need immediate assistance? Just call our help desk, and we’ll take it from there.

why choose PSQ Group?

Rapid response.

Speed matters – you can count on us for immediate support. We resolve 96% of issues in under 60 minutes.

24/7 Support.

We’re here whenever you need us. Our solutions fit your schedule with around-the-clock or standard coverage.

Certified IT experts.

Our team holds the highest industry certifications available across leading technologies, including Microsoft and Cisco.

Proven results.

11+ years of cutting costs, driving efficiency, and delivering measurable results. Get in touch to talk to our happy clients.

Trusted by WA businesses.

We still support the very first clients we ever worked with. It’s because we focus on doing right by our clients every day.

Perth-based consultants.

We’re WA-owned with Perth-based engineers ready to support you wherever you are, on site or on call.

Explore our IT support services

IT Support

Prevention is better than cure. Our proactive model keeps you one step ahead of issues and incidents, so you can focus on your business strategy, not IT repairs.

IT Service Desk

Nothing gives businesses more confidence than a support team to contact at any time of day. With standard and 24/7 support packages available, we always have experts ready when you need them.

On-Site Support

On-site support, when and where you need it. When the job calls for someone on the ground, our team is available for on-site support across Australia.

IT Strategy

We don’t do one-size-fits-all. Our team builds clear, practical IT strategies that supports your goals, whether you're planning for growth, tightening security, modernising systems, or anything in between.

Business Continuity Planning

Disaster strikes without warning. Our business continuity services are here to make sure you have the right tools, plans, and support to keep your business thriving through anything.

Digital Transformation

We help you reimagine the way you work to get more done with less effort. From automating manual processes to modernising systems, we design practical solutions that boost your performance and free up your team.

IT Procurement

From laptops to licensing, we help you get the right tech at the right price. We handle the sourcing, supplying, and management for you - with a 7 second procurement record.

Network Management & Monitoring

We keep your network running at its peak with proactive monitoring, performance tuning, and rapid response. From uptime to security, we manage it all in the background so you stay connected and productive.

Wireless Area Network Solutions

We design and deploy wireless networks that give your team strong, stable coverage across your site. Let us solve any wireless issue you have, including WiFi dead spots, unstable connections, or inefficient bandwidth usage.

The Managed it services model

We operate on the managed IT services model

It’s because we believe that you should have an IT solution that uniquely suits your business needs.

Managed IT Services Model

We monitor and manage your IT on an ongoing basis
You tell us what you need, and we take care of it in the background
Provides access to expertise and knowledge that you don’t have
Allows internal IT staff to focus on more important things

Traditional Break/Fix Model

If something breaks, you fix it
Only works well if you have smaller IT operations and a limited number of users
Upfront costs can be lower initially
The disruption can lead to major costs and loss of productivity in the long-run

Outsourcing Model

Will hire expertise when they need it
Managed IT services can be a form of this, however not all outsourcing agreements have ongoing commitments
Projects lack flexibility and generally have specific requirements and a set outcome
Can be fast, cost-effective and specialised
More proactive than traditional break/fix model

The benefits of Managed it services

Unlimited support.

Get help whenever you need it – no extra charges, no limits. Just reliable support, on call and on demand.

Cut costs.

All your IT needs in a single, predictable monthly price. No surprises, no unexpected repairs.

Expert advice.

Get clear, practical advice from specialists who know what works. Our advice is always tailored and always honest.

Signs your business needs psq group

You’re continually experiencing technical issues

This might look like your team making complaints about their IT not working or about slow network speeds.

Your IT department is lacking in time and resources

Things get done slowly or not at all. Your IT staff are run off their feet, and things that aren’t high priority never get any attention. This may even lead to a high staff turnover in this department.

You need a strategic shift

You’re looking towards your business future and agility but haven’t thought about how technology fits into this.

You don’t know how to measure your IT results

You’re spending lots of money, but you’re not sure about the return you’re getting on your investment.

perth businesses trust us

Fast, Affordable Connectivity for a 5-Star Hotel

Nothing is quite as important as sharing your travels with those who matter most in a digitally connected world. That’s why a famous 5-star hotel in the Perth CBD engaged PSQ Group to help them create an exceptional experience for their guests, to stay connected to family and friends, whilst enjoying the luxuries of their…

Expert IT Support Services for Perth Businesses — Complete IT Support and Services You Can Rely On