Our team has done it again—100% Client Happiness and an NPS of 84 for three months straight! Find out how we deliver world-class IT support and keep our clients coming back year after year.

Imagine working with an IT partner who consistently delivers a 100% Client Happiness Score. That’s right—every ticket, every client, across every month for the last three months and running.

 

But that’s not all. Our Net Promoter Score (NPS) is 84 for three months straight—well above the global benchmark of 70 for world-class service. For some context, our score is in the top percentile globally and ahead of enterprise-level providers in Australia. 

 

This isn’t just a high score. NPS is a rating of the trust, loyalty, and satisfaction our clients feel in working with us. This level of client loyalty means our clients don’t just like our services—they voted that they trust us to keep their business running and recommend us to others to do the same. In fact, many of our clients have been with us since 2013, the year we had just started out.

 

But what does this mean for you? It means that every interaction you have with us—every ticket, every call, every project—is met with world class service and a genuine commitment to your satisfaction.

 

So, what’s our secret? It’s simple: we take a genuine partnership approach. Our team is truly invested in next level customer service, whether it’s solving issues before they arise or handling the everyday ones fast and effectively.

 

From password resets to strategic solutions, we’re here and happy to help with all your IT needs. Our team is equipped to handle everything from straightforward troubleshooting to complex, strategic projects, all with the same level of commitment and attention to detail.

 

With us, you get an IT team that truly cares that you’re happy, stress-free, and running smoothly.

 

Plus, we’re always listening to your feedback, fine-tuning, and improving to make sure we’re delivering exactly what you need, when you need it.

 

In a nutshell, our clients trust us and enjoy working with us. Here’s why:

  1. We’re reliable — We’re there when you need us, no exceptions.
  2. We go above and beyond — We are truly invested in helping and delivering results that are better than what was expected.
  3. We’re approachable — Got a question, big or small? Just ask. We’re here to help, not to judge or confuse.
  4. We prevent problems — We don’t just fix problems; we anticipate and prevent them.

 

If you’re looking for a reliable IT partner who makes life easier, our results speak for themselves. Get in touch to see how we can deliver this level of service for you.